Sophia Hair Australia

Frequently Asked Questions

Sophia Hair extensions source premium raw human hair from Malaysia, Vietnam, Mongolia, India, and China. Our products are meticulously manufactured in China by partners with over 25 years of experience, ensuring each batch meets our high standards of quality and ethical practices.

Sophia hair extensions can last up to 12 months. The actual lifespan varies based on the hair colour and how you care for them.

Remy hair means the cuticles are intact and aligned, ensuring the extensions remain tangle-free and silky throughout their use. Our products are guaranteed to be 100% Remy Human Hair.

When applied and maintained correctly by a professional, hair extensions should not damage your natural hair.

Your hair should be at least 10 cm long for extensions. Please consult your hair extension technician for a personalized assessment.

Here’s a quick guide:

  • 50g: Adds volume and thickness to fine hair.
  • 100g: Increases volume, thickness, and length in fine hair.
  • 150g: Enhances volume, thickness, and length in medium to thick hair.
  • 200g: Achieves a luxurious thickness, volume, and length for medium to thick hair.

Use our Colour Match Service to find the perfect match. Just fill out the form on our website, and we’ll recommend the best option for you.

You can use semi-permanent color on Sophia Hair Extensions, but avoid bleaching, lightening, chemical straightening and perming products.

It’s best to avoid swimming in chlorine or salt water as it can lead to matting and discolouration.

Absolutely. Our hair is ethically sourced, ensuring fair and consensual practices at every step from donation to manufacturing.

  • Express Shipping: 1-3 days via Australia Post.
  • Standard Shipping: 5-7 business days.
  • Orders placed before 2 PM AEST are dispatched the same day.
  • Note: We are not responsible for any damage, loss, or theft during transit.

For more information please read our shipping policy.

If an item is out of stock, you can place it on back order. We will notify you with the expected restocking time. We generally restock within 7 days. Express shipping will be provided for all backordered items once restocked.

Email us at Our customer service is available weekdays from 9 AM to 5 PM and we respond within 24 hours.

We offer a 30-day return/exchange policy for products in their original condition. Please visit our website for more details on returns and refunds.

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